Privacy Policy
Last updated: 23 June 2026
Who we are
Zendu provides AI front-desk and customer-communication software, delivered as a service to clinics. Zendu automates phone calls through AI voice agents and manages conversations across website chat and WhatsApp, helping clinics respond to patients efficiently and reduce administrative workload Contact: zenduinfo@gmail.com.
Our role
When a clinic uses Zendu, the clinic decides how patient and customer information is collected and used. This means the clinic is responsible for that information. Zendu provides the software and services that help clinics manage phone calls and communications. We only handle personal information on the clinic's behalf and according to the clinic's instructions. If you are a patient of a clinic that uses Zendu and have questions about how your personal information is handled, you can contact the clinic directly, as it is responsible for managing that information.
The data we process
On behalf of clinics, we process information people provide when they contact a clinic through website chat, WhatsApp and phone calls, including name, phone number, email, and the content of their messages, calls or enquiries, such as the treatment or service they're interested in. We use it to answer enquiries, qualify and capture leads, route people to book a consultation, and follow up with people who haven't booked. We also process clinic account and configuration information. Because enquiries to clinics can relate to treatments, some information may touch on health-related matters; we handle it carefully and securely, only to provide the service, and not for any other purpose.
Information collected automatically
Every time you visit our website, our hosting provider and other service providers collect basic technical information, including your IP address, device and browser type, and usage data such as the pages you view. We use this information to keep the service secure and working properly. We do not use it for advertising.
How we use the data
Only to provide and operate the service, responding to and managing enquiries, capturing and organising leads, helping book or route people to consultations, sending follow-ups, alerting clinic staff when a human is needed, and producing reporting. We do not sell personal data and do not use it for advertising.
Third-party service providers
To provide our services, we work with a limited number of trusted third-party providers. These providers may assist with secure data hosting, AI-powered responses, messaging services, and email delivery. They only process personal information as necessary to provide these services and are required to protect it in accordance with applicable data protection laws.
Where data is processed
We operate from the Netherlands; our service providers may process data in the Netherlands, the wider European Economic Area, or other countries, with appropriate safeguards for cross-border transfers.
How long we keep data
Only as long as needed to provide the service, deleted when no longer needed or on valid request, subject to legal retention requirements.
Security
We take reasonable steps to protect personal information from unauthorized access, loss, misuse, or disclosure. Each clinic can only access its own data and cannot view information belonging to other clinics.
Your rights
You may request access to, correction of, or deletion of your personal information at any time. Because Zendu generally handles personal information on behalf of clinics, requests relating to that information should usually be directed to the relevant clinic. You may also contact us at zenduinfo@gmail.com, and we will assist where possible.
Changes
We may update this policy; the “last updated” date shows when it last changed.